Are Missed Calls Costing You Business?
In today’s fast-paced business world, how you present yourself to clients matters. Every call, every email, and even your business address sends a message. That’s why using a professional telephone answering service and business address is essential for your success.
Missed Calls = Missed Opportunities
If you work remotely, run a small business, or are self-employed, you’ve probably mastered the art of juggling everything yourself. From client meetings to marketing, you’re the one running the show. But here’s the thing: doing it all doesn’t mean you should do it all. And two of the most important areas that often get overlooked are telephone answering and having a professional business address. These might sound small, but they have a huge impact on your success. Let me explain why!
The Cost of Missed Calls
Imagine you’re in a Zoom meeting with a client, and suddenly your phone starts ringing. You can’t answer it, so the call goes to voicemail. No big deal, right? Wrong. Research shows that 67%1 of customers hang up if they can’t get through on the first try. And here’s the kicker: 85%2 of people won’t bother to call back. That’s potentially a new client or a valuable business opportunity slipping right through your fingers.
As a small business owner or freelancer, every call matters. But let’s be real—you can’t answer the phone 24/7. That’s where a professional telephone answering service comes in. With someone handling your calls, you never miss an opportunity. Your clients are greeted by a friendly voice, making your business look polished and professional—even when you’re not available.
First Impressions Matter
Speaking of professionalism, let’s talk about your business address. Working remotely is fantastic, but using your home address for business? Not so much. First off, it just doesn’t look great. 70%3 of consumers admit that they trust a business more if it has a physical, professional address. Imagine you’re a potential client, looking up two businesses. One lists a well-known office location, the other is using a random home address. Who are you more likely to trust?
A professional business address immediately makes your business look credible. It shows that you’re not just operating out of your kitchen (even if you are), but that you’re established and serious. Plus, it keeps your personal life and business separate, which is super important for your privacy and security. No one wants unexpected clients showing up at their front door!
It’s All About Credibility and Convenience
Having a professional address also boosts your search engine ranking. Let’s say you’re a local service provider. Google tends to prioritize businesses with physical addresses in local search results. So, when someone searches for a service you offer in your area, you’re more likely to pop up—just because you’ve got a legitimate address!
But what if you're a freelancer or small business that doesn't need a full-time office? That’s where virtual office services come in. You get the benefits of a professional address without the overhead of renting an office. And with mail handling and forwarding, you can work from anywhere, while your business maintains a professional front.
Final Thoughts
As a remote worker, SME, or freelancer, using a telephone answering service and professional business address isn’t just a luxury—it’s a necessity. It helps you capture every opportunity, make a great first impression, and build credibility. With the competition as fierce as ever, these small but mighty changes can make all the difference. So why risk it? Let someone else take the calls, and let your business look as professional as you know it is.
Get in touch to find out more.
